Service Desk Manager
Remote
Contracted
Experienced
About the Opportunity: Cloud Security Services is currently looking for a Service Desk Project Manager for our client. Our client requires a Service Desk Project Manager to support their Information Security Function Demand Management processes including request intake, evaluation, assessment and prioritization, alignment to capacity and resources and stakeholder communication. This is a 6-month remote project. Responsibilities:
- •Provide project management support for Demand Management and coordinate with key stakeholders on all aspects of the Demand Request Lifecycle.
- •Demand Request Lifecycle Support, including Request intake and documentation
- oFeasibility Assessment▪Business driver and business value
- ▪Alignment to strategy
- ▪Prioritization
- ▪Technical requirements
- ▪Resourcing requirements
- ▪Cost
- oResource and capacity alignment
- oStakeholder engagement and communication
- oStakeholder decisions
- •Facilitation of stakeholder discussion, presentation and decisions as needed
Required Skills:
- •3 - 5 years overall experience with technical project management
- •Ability to organize, plan and execute the request lifecycle according to business needs
- •Ability to adapt to changes in business priorities
- •Organizational skills and attention to detail
- •Excellent interpersonal communication skills with strong spoken and written English.
- •Good collaboration skills both with technical peers and business partners (in person and virtually using MS Teams)
Preferred Skills:
- •Business outcomes mindset.
- •Solid balance of strategic thinking with detailed orientation
- •Business process engineering experience
- •Flexibility to accommodate working across different time zones
- •PMP Certification
- •Experience with demand intake functions
- •Experience with technical project management in cybersecurity organizations
- •Cybersecurity certifications such as CISSP, CISM, etc
Preferred Education:
- •BS in Computer Science or related field of study, or equivalent work experience.
Preferred Education:
- •PMP Certification
- •Cybersecurity certifications such as CISSP, CISM, etc.
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